Product Assembly Training - Assembly and disassembly of a Shuttle barebone

a) Overview of the different Shuttle barebones
1. G and H Series
2. D and K Series
3. M and X Series
4. P and P2 Series
5. I, L, S, SV and T Series

b) Presentation of a boxed Shuttle barebone system
1. What's inside the box?
2. Breaking down the box and foam’s proper use
3. Accessories box and multilingual posters

c) Breaking down the Shuttle barebone system
1. What is a Shuttle barebone?
2. Removing its parts
3. Modifications and upgrades

d) Assembling a Shuttle-based computer
1. Installing components
2. Shuttle components and accessories
3. Cable management
4. Drive-door adjustments

Operating System installation and Quality Assurance Training

a) Flashing and setting up the BIOS
1. How to flash a Shuttle motherboard’s BIOS
2. Common settings
3. RAID / AHCI mode and Smart Fan feature

b) OS installation
1. The Windows Recovery Disc for Shuttle
2. RAID and AHCI
3. Installing from a Shuttle Recovery disc
4. Driver’s installation
• From the Recovery disc
• From the bare-bone installation disc
• From the Shuttle Global website
5. Running Windows Updates and Service Packs
6. Performing a standard Shuttle QC
7. Preparing the computer for end-users

c) Special Solutions systems
1. Entertainment systems
2. Surveillance systems
3. Digital Signage system

Repair of Shuttle Barebones Training

a) Analyze and understand the issue of the barebone

b) Installing test components for the barebone
1. CPU
2. Memory
3. Hard Drivere load test OS image
4. Video Card (If no onboard VGA)

c) Duplicate the original issue
1. Performing a standard Shuttle QC

d) Found the issue
1. Repair / Replace defective Shuttle parts
2. Performing a standard Shuttle QC
3. Repair complete

e) Cannot duplicate the original issue
1. Performing a standard Shuttle QC
2. No trouble found
3. Repair complete

Repair of Shuttle Systems Training

a) Analyze and understand the issue of the system

b) Duplicate the original issue
1. Performing a standard Shuttle QC

c) Found the issue
1. Repair / replace defective components / Shuttle parts
2. Performing a standard Shuttle QC
3. Reload original OS (see if need)
4. Repair complete

d) Cannot duplicate the original issue
1. Performing a standard Shuttle QC
2. No trouble found
3. Repair complete

Technical Support Training

The candidate will complete the curse in the technical support training area where the Technical Support Supervisor will conduct the training:

	a)	The candidate will learn techniques on how to provide technical support on the XPC Supported Memory Supported CPU Supported Graphics Supported Accessories
	b)	The candidate will receive training on how to quick troubleshot, find and resolve issues on the XPC
	c)	The candidate will learn how to quick search for spec information, driver download sites, BIOS download sites, etc.
	d)	The candidate will receive training on how to download and update BIOS on the XPC
	e)	The candidate will receive information on SCG and Global FAQS