OUT OF WARRANTY REPAIR SERVICE:

Out of Warranty Repair Service Fee: Labor ($65) + Parts + Shipping & Handling.

1. If the repair will not be cost effectively because the product is damaged badly or is obsolete, you will be contacted with an estimate.
2. At our discretion we will repair or swap your product with factory refurbished product.
3. For 3rd party’s defective components which are not made by shuttle, we will estimate the parts replacement first.
4. Note: A $35 minimum charge will apply to decline estimates.
5. Returns/Repairs are considered abandoned if we don’t hear from you within 30 days. After our last attempt at contacting you with a certified letter, the product will be disposed of at our discretion.

RMA PROCEDURE:

1. For Enduser: Please call Shuttle Tech Support (1-626-820-9000) for troubleshoot and get case number before you request RMA online.
2. Provide a copy of original dated invoice/receipt or proof or purchased are required as condition of receiving warranty service.
3. Fill out the RMA request form online and submit it via internet.
4. Customer will receive the RMA number by email within 8 business hours.
5. All RMA numbers are valid only for 30 days from date of issuance.
6. All return products shall receive a Return Merchandise Authorization (RMA) number before returning to Shuttle.
7. If you are sending with your Hard Drive, please make sure to backup all your valuable Data first. SCG is not responsible for any DATA / Components lost or damaged upon receipt.
8. All return products must have a clearly marked RMA number on the outside package and must included RMA form inside the box. For out of warranty, please fill out the Credit Card Authorization Form and send it with your repair unit.
9. All unauthorized RMA returns shall be returned and charged to sender with all applicable fees.
10. User shall be responsible to ensure all returning products to Shuttle or its authorized service center are properly and securely packed, insured and return with proof of delivery. (Lost or damaged packaged are solely responsibility of the shipper)

NO DEFECT FOUND CHARGES:

• If Shuttle determines that any returned product is not defective and does not require warranty repair. Shuttle has the right to bill for all shipping, $10 of handling charge, and $65/hr processing cost attributes to the returned of non-defective product.

CUSTOMER SATISFACTION GUARANTEES:

Shuttle prides itself on providing complete customer satisfaction by offering quality products and service. If for some reason you are not completely satisfied with your new system, then Shuttle offers the following return policy:

1. You may return your system in new condition for credit within fifteen (15) days from the receipt date.
2. You will receive refund for the hardware price, minus shipping, handling, software, and a 15% restocking fees applies.
3. No Physical damage or scratch to the unit, original packaging and materials must be included in a new condition to qualify a refund. Additional charges may apply.
4. To return products, you must follow Shuttle RMA procedures.
5. Customer is responsible for risk of loss, shipping and handling fees for returning the products.
6. All software is provided subject to the license agreement that is part of the software package and you agreed that you will be bound by such license agreement.
7. You must return all pre-loaded software with the product or other software and only if the package has not been opened.
8. All open software is not returnable.
9. Shuttle is not responsible for the product lost, damaged, modified or otherwise processed for disposal or resale.
10. Shuttle will not accept return of system from a Reseller. THIS RETURN POLICY IS NOT A WARRANTY. Additional restriction may apply on certain products.
11. Shuttle System Warranty applies only to products purchased directly from Shuttle Computer Group, Inc. and/or http://us.shuttle.com

Changes to RMA Policy

Shuttle reserve the right to change this policy without advance notice.