Can I upgrade my system on my own?

Yes, Shuttle XPC System are very flexible and present you with many options to upgrade. However, take caution while upgrading, it is likely for a system to suffer problems if upgrades or changes are not done correctly. This may affect your warranty

Can I upgrade the OS on my own?

Yes, however Shuttle XPC System will only support the original OS your system shipped with, if any hardware problems arise Shuttle XPC System will provide full support for your hardware as long as you are under warranty.

When I play a game, the screen is not centered. How can I fix this?
Sometimes when you upgrade the drivers for your graphics card, your display will become off-centered. Generally, when a screen display is off-centered and you have black borders, you can adjust this through the settings on your PC monitor. Many of today's monitors have controls on the front or back allowing you to stretch and shrink the screen vertically and horizontally and to center the display.

You will need to adjust your display size for each resolution and color depth you work at. For example, if you run your desktop at 1024x768 resolution in 32-bit color but you play games at 800x600 resolution at 16-bit color, you will need to adjust the screen size on your monitor for both settings. Once you have made the changes, they will stay in place the next time you use your PC. Check with your monitor manufacturer if you are unsure how to use your monitor's controls to adjust your display settings.

Why does my system turn itself on and boot up by itself sometimes when my phone rings or is in use?
Wake on modem or wake on modem ring is enabled in the BIOS. If you have an Intel system press F2 to get into the BIOS, any other System press the delete key. Please refer to your motherboard manual for the location of this feature in the BIOS, and disable it.

What procedure does Shuttle XPC System recommend I follow to update my video card drivers?
Although upgrading your video card drivers may fix certain bugs or problems you may be having in a game, new drivers doesn't necessarily mean better performance so depending on the games you are playing you will have to decide which driver version is the one that works best for you. In some rare cases the Windows Registry becomes corrupted after the drivers are updated therefore giving the end user problems when trying to remove or update these drivers again.

We recommend you to create a Registry Restore Point through the System Restore utility that can be accessed by going to Start, All Programs, Accessories, System Tools and clicking on System Restore. From there you will be able to create a backup of your registry in case problems arise. To further avoid problems we also recommend that you uninstall your old drivers before installing the new ones, they can usually be removed from Add or Remove Programs in the Control Panel. Once the old drivers have been removed you'll be ready to install your new drivers.

How do I uninstall Microsoft DirectX 9?
The only way to go back to a version of DirectX prior to 9 is to restore a previous version of the registry by using the Windows XP System Restore Utility.

Why is my system running very slow after I installed new software?
Sometimes when new software is installed it can place a self starting program in your system tray or even a program which is running in the background. These programs may conflict with another program that had previously been installed or may just be using too much of the systems' resources and therefore might be slowing down the time it takes for your system to get into Windows or be decreasing the system performance when running games or other resource intensive applications.

To fix the problem you can either uninstall the recently installed software or try to disable this program which is running in the system tray or the background. A good tool to do this is called the System Configuration Utility. It can be accessed by to going to Start, Run and then typing the command msconfig. In the System Configuration Utility press the Startup Tab and from there you'll be able to check or uncheck each individual program that is being loaded whenever Windows starts up.

Note: Making changes in the other tabs of the System Configuration Utility may adversely affect your system performance or may cause your computer to stop booting into Windows.

My display flickers.
On standard CRT displays, you want to use the highest possible refresh rate supported by your computer at the current screen resolution. This is necessary to avoid screen flickering and to minimize eyestrain.

NOTE: For optimal performance, set your PC to a screen resolution of 1024 x 768 at a 75 Hz refresh rate.

I receive an error message that says "Signal out of range" on my monitor.

This message appears when your computer's display settings for screen resolution and refresh rate are set to values that are inappropriate for your display.

Non-performing Pixels

Shuttle is committed to customer satisfaction by providing the highest quality products in the industry. The result is that our Shuttle LCD displays generally have very few non-performing pixels. For example, an 17" (1280 x 1024) display has nearly 4 million sub-pixels. A product exhibiting 6 non-performing pixels would equate to an extremely small 0.00018 percent of the total sub-pixels.

To ensure the highest performing displays, Shuttle sets limits as to the allowable number of pixel anomalies. Shuttle has adopted the following pixel criteria to supplement our existing two-year limited warranty. This policy applies to all Shuttle LCD displays during the warranty period.

  • Shuttle sets limits on 17" LCD's at 3 bright sub-pixels, 6 dark sub-pixels, or a combination of 6.

A pixel or picture element, is composed of three sub-pixels in the primary colors of red, green, and blue. At each pixel position in an AMLCD (active matrix liquid crystal display) flat screen monitor, three cells of liquid crystal material form the red, green and blue sub-pixels that together allow the full range of colors to be displayed. Individual transistors are arranged in an array on the rear glass to control each sub-pixel. An anomaly on any one of these individual transistors will cause a bright or dark pixel to appear. These anomalies generally occur only during manufacturing, and additional bright or dark pixels should not appear over time.

* The allowable number of non-performing pixels has a direct impact on the yield of the process. If the industry attempted to set a zero standard, the current manufacturing yield would be so low that the cost of an LCD display would be many times higher than it is today. Luckily, most customers and applications are tolerant of a low level of non-performing pixels and prefer the lower cost that the existing standards allow.



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