Customer Satisfaction Survey
First name
*optional
Last name
*optional
Email address
*optional
Product Name or Item#
1. How do you rate each of the following aspects on our product?
Performance
5-Outstanding
4
3
2
1-Poor
Design
5-Outstanding
4
3
2
1-Poor
Price
5-Outstanding
4
3
2
1-Poor
Value
5-Outstanding
4
3
2
1-Poor
Warranty & Service
5-Outstanding
4
3
2
1-Poor
Quality
5-Outstanding
4
3
2
1-Poor
Name Brand
5-Outstanding
4
3
2
1-Poor
Shopping Convenience
5-Outstanding
4
3
2
1-Poor
2. How do you like your computer's performance?
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
3. Did the system's reliability meet your expectations?
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
4. Are you satisfied with your purchase?
Yes
No
5. In your most recent customer service experience, how would you best describe his/her assistance?
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
6. Was the customer service representative very knowledgeable?
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
7. Overall, how was the process for getting your problem resolved?
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
8. How was your overall experience with our product?
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
9. Would you consider buying another computer from Shuttle?
Yes
No
10. Would you recommend Shuttle to your friends and relatives?
Yes
No
We are using this survey to raise our overall customer satisfaction. Please grade us according to the following:
5-Outstanding
4-Very Good
3-Satisfactory
2-Unsatisfactory
1-Poor
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